by Mark Presnell | Feb 12, 2023 | Article
Kiwi retailers returns processes frustrating customers and losing money With 30 per cent of all products purchased online likely to be ‘comebacks’, the returns process continues to be an underestimated cost to retailers–many do not know the number of...
by Mark Presnell | Dec 28, 2022 | Article
One of the most important ways an online retailer can make themselves more attractive to shoppers looking online for Christmas gifts this year is to provide a strong returns process to build trust and confidence with consumers. eCommerce is not only handicapped by the...
by Mark Presnell | Oct 29, 2022 | Article
Kiwi online shopping companies are failing people with disabilities By Mark Presnell Too few of New Zealand’s e-commerce sites meet even the basic accessibility standards for internet users with disabilities and it’s vital that local online shopping outlets move...
by Mark Presnell | Mar 10, 2020 | Article
Have you ever heard the saying, “what got you here won’t get you there?” The idea behind it is pretty simple. If you were competing in a triathlon, you’d need to do running, biking, and swimming. Plenty of people in life get comfortable with one thing, like running in...
by Mark Presnell | Jul 12, 2019 | Article
As announced on LinkedIn...
by Mark Presnell | Jun 5, 2019 | Article
Hi There, It’s Mark Presnell from Convergence. Also known as Mr Integration online. Today I want to talk to you about where to invest money in your business, and in particular your internal business processes. Do you know exactly how your business processes are...
