by Mark Presnell | Oct 7, 2025 | Article
You should treat automation as a tool to serve business outcomes, not as an end in itself. Before you invest in automation, ask yourself: what problem are we solving, and is automation really the best way to solve it? At Convergence, we work with businesses across New...
by Mark Presnell | Sep 3, 2025 | Article
B2B buyers do not have time to dig through menus, PDFs or FAQs; they’re busy and their need for speed and convenience is a priority. Buyers want clear answers right away and consumer eCommerce is shaping high expectations. This is where AI concierge technology comes...
by Mark Presnell | Aug 4, 2025 | Article
Trade ordering in the B2B space is often clunky, inefficient, and prone to errors, especially when purchase orders involve dozens of product lines. Mark Presnell, Managing Director of Convergence Limited, says the traditional approach of forcing trade customers to...
by Mark Presnell | Jul 3, 2025 | Article
It’s not a problem that makes the headlines, but does leave consumers quietly frustrated, even seething, and that’s not being able to collect almost immediately what they just purchased online; again, it’s that tension between bricks and mortar and eCommerce....
by Mark Presnell | Jun 5, 2025 | Article
For Warwick Shemilt, roasting coffee is just one part of the equation. As the owner of Streamline Supplies and Coffee2YourDoor, he needed a better way to serve regular customers with unique pricing, special deals, and varying order volumes—without hours of manual data...
by Mark Presnell | May 5, 2025 | Article
The Problem Amtech Medical sells consumable products to general practices, physiotherapists, and dentists. With thousands of small, data-sensitive items in its catalogue, accurate and efficient online ordering had become a critical requirement. As more customers...
by Mark Presnell | Apr 16, 2025 | Article
The Problem Premier Furniture Group imports and wholesales components used in furniture manufacturing — springs, legs, webbing, and more — selling direct to large-scale manufacturers and trade customers. As online orders increased, staff were spending more time...
by Mark Presnell | Mar 25, 2025 | Article
STIHL has revolutionised its click-and-collect service by integrating its Magento 2 website with 83 dealer point-of-sale systems, thanks to a close collaboration with Convergence, significantly improving stock visibility and customer experience. “Without...
by Mark Presnell | Feb 26, 2025 | Article
When it comes to integration software solutions, businesses typically choose between two key architecture models: Point-to-point (P2P) Integration and Middleware-based Integration. Understanding the differences can help you streamline your operations and reduce...
by Mark Presnell | Jan 15, 2025 | Article
We were recently given a stark reminder of the potential dangers of unchecked artificial intelligence (AI). The unintentional leak of Samsung’s confidential source code, caused by a staff member’s use of ChatGPT, serves as a warning to businesses here in...
