For Warwick Shemilt, roasting coffee is just one part of the equation. As the owner of Streamline Supplies and Coffee2YourDoor, he needed a better way to serve regular customers with unique pricing, special deals, and varying order volumes—without hours of manual data entry.
That’s where Convergence Limited came in. As eCommerce integration experts working across New Zealand and Australia, we specialise in helping businesses like Warwick’s link their accounting software with their online platforms—creating smoother experiences for both the business and the customer.
Streamline Supplies roasts its coffee onsite every week and sells it both direct-to-consumer via Coffee2YourDoor and wholesale through Streamline. But with each customer having their own pricing, product preferences, and order volumes, Warwick needed a system that could handle complexity without slowing things down.
“We wanted our customers to be able to log in, see their own pricing, and place orders at any time—day or night,” says Warwick. “That meant integrating our MYOB EXO accounting package with our website.”
Convergence delivered. By syncing pricing, stock levels, debtor details, product photos, and special offers directly between the website and the accounting system, the integration gave customers a personalised and seamless online ordering experience.
“Now if a customer has negotiated special pricing or a regular order volume, they can log in and see exactly what applies to them. It’s all there, ready to go.”
The business impact has been clear. Even long-standing café customers are choosing to place orders online in the evenings at their own pace. Promotions can be pushed live with a few clicks, and manual double-handling has been eliminated.
“There’s no way we could’ve done this manually,” says Warwick. “We have thousands of line items and pricing tiers. Convergence made it possible.”
He also praises the support. “They worked through the tricky parts with us and now it just runs. We rarely need to call, but when we do, they’re responsive and easy to deal with.”
Would he recommend Convergence Limited? “Absolutely. The integration has saved us time, improved the customer experience, and helped us grow. We’re very happy.”
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