by Mark Presnell | Oct 7, 2025 | Article
You should treat automation as a tool to serve business outcomes, not as an end in itself. Before you invest in automation, ask yourself: what problem are we solving, and is automation really the best way to solve it? At Convergence, we work with businesses across New...
by Mark Presnell | Sep 3, 2025 | Article
B2B buyers do not have time to dig through menus, PDFs or FAQs; they’re busy and their need for speed and convenience is a priority. Buyers want clear answers right away and consumer eCommerce is shaping high expectations. This is where AI concierge technology comes...
by Mark Presnell | Aug 4, 2025 | Article
Trade ordering in the B2B space is often clunky, inefficient, and prone to errors, especially when purchase orders involve dozens of product lines. Mark Presnell, Managing Director of Convergence Limited, says the traditional approach of forcing trade customers to...
by Mark Presnell | Jul 3, 2025 | Article
It’s not a problem that makes the headlines, but does leave consumers quietly frustrated, even seething, and that’s not being able to collect almost immediately what they just purchased online; again, it’s that tension between bricks and mortar and eCommerce....
by Mark Presnell | Jun 5, 2025 | Article
For Warwick Shemilt, roasting coffee is just one part of the equation. As the owner of Streamline Supplies and Coffee2YourDoor, he needed a better way to serve regular customers with unique pricing, special deals, and varying order volumes—without hours of manual data...
by Mark Presnell | May 5, 2025 | Article
The Problem Amtech Medical sells consumable products to general practices, physiotherapists, and dentists. With thousands of small, data-sensitive items in its catalogue, accurate and efficient online ordering had become a critical requirement. As more customers...
